Most Popular Pontoon Policies

• A confirmed reservation will hold your vessel for up to 30 minutes after your scheduled departure time, after which it will be considered a "No Show" and the entire reservation fee will be forfeited.  If you plan to arrive late, please confirm in advance so we can note on your reservation.
• Please arrive for your rental 30 minutes prior to the scheduled departure time to ensure the entire rental time is allotted. Rental times cannot be extended due to late arrivals.
• Renters must be at least 21 years old with a valid Driver's License.
• You can add one additional driver which must be at least 21 years old with a valid Driver's License.
• A security deposit of $500 per vessel will be required on the day of the rental and must be placed on a major credit card in the Renter's name.  Cash, Checks or Debit Cards will not be accepted for the Security Deposit.
• Pets, glass bottles, open flames, grill, or cooking equipment of any type is prohibited on all rental boats.
• Each rental boat leaves the dock with a full tank of fuel. Once the boat is returned and refueled, the renter is responsible for the amount of fuel consumed during the rental time.
• Propellar Damage Waiver (purchased prior to the start of the rental for additional fee) ONLY covers damage to the boat propellar.
• Changes to existing reservations boat type, rental date or time must be made at least 48 hrs. before the reservation date and cannot be processed online. Please call 1-877-312-7195 to make these arrangements.
• Any cancellation made less than 48 hrs. before the reservation date will result in a forfeit of the total reservation amount and cannot be credited towards future reservations.
• If the following conditions exist at the marina at the time of scheduled rental departure time; heavy rain lasting more than 45 minutes; lightening; tornado warnings; high wind advisories or any condition that CS Rentals of Lake Norman, Inc. considers unsafe boating conditions, then the reservation fees can be credited towards future boat rentals. Weather credits or rain checks can only be given in person on the day of the rental and are based on actual weather conditions on the lake at the time of the rental not future weather forecasts.